A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The box office is located at the entrance of the tent where your event takes place.

Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the stated ticket price. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The concerts have to end at 10 pm due to official regulations, out of consideration for the people living close to the Tollwood festival grounds.

It is allowed to take pictures for private use (no publication print/online) with compact cameras or cell phones without flash. Personal rights of third parties are to be protected. Professional equipment is only to be brought along by accredited journalists (no publication without the agreement of the organiser). In case of violation the person will be excluded from the concert without reimbursement of the ticket price.

Yes, even at concerts without seating there is a limited amount of seats available. There is no entitlement to a seat.

It is not allowed to bring dogs to the Musik-Arena. If you bring your dog or any other animal, access will be declined.

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we kindle asked you to buy wheelchair tickets (valid for wheelchair user and a carer). Please buy your ticket via the Tollwood-Tickethotline (089-38 38 50 0 / Mon – Fri von 9 – 18 h).

At the Musik-Arena, there are spaces specifically reserved for wheelchair users. At concerts where seats are provided, spaces for wheelchair users are kept free in the front area. At concerts without seating there will be a pedestal for wheelchair users. For your safety and the safety of others, we kindly ask you to use the designated area, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

The entrance for wheelchair users is located at the fence on the left hand side of the entrance gate to the Musik-Arena.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

Glass container and cans of any kind as well as container over 0.5l (i.e. plastic bottles, Tetra Paks etc.), sound recorder, film and video cameras as well as any other kind of small camera devices, selfie-sticks, bulky objects, pyrothechnical items, torches, sparklers, weapons and other dangerous objects, as well as animals are not allowed at the Musik-Arena.

Smoking is not allowed in the Musik-Arena or any other Tollwood tent. Violation leads to an expulsion from the concert without reimbursement of the ticket price.

Out of security reasons, only PET up to a size of 0.5 liter are allowed at the Musik-Arena. This is a regulation by official auhtorities.

Admission to the Musik-Arena is allowed for children from the age of 6 onwards.
There is no admission to the tent for children under 6 years even if a legal guardian is with them.

Children between 6 and 14 years may enter the tent only if accompanied by a legal guardian.

In a specific  brochure, the City of Munich offers information on legal protection of minors. Only in German: Besuch von Konzerten.

It is prohibited to take glass container and cans of any kind, as well as any container with a capacity of more than 0.5 liter (i.e. plastic bottles, Tetra Paks etc.) to the Musik-Arena. They have to be left behind at the entrance.

It is generally prohibited to bring large bags and rucksacks. Only bags up to DIN A4 (21cm x 29.8cm) are permitted.

Please note that at the entrance to “Musik-Arena” there will be body checks and your bags will be searched.

We generally advise our concert guests to leave all non-essential items at home.

Yes, there is the possibility to lock in luggage for a fee of 2 EUR next to the entrance to the Musik Arena and at the main entrance near the festival box office.

Admission to the concerts is usually one hour before the start.