Answers to frequently asked questions

If you are interested in a company event or a Christmas party at Tollwood festival please contact us:

Nina Geisler
[email protected]
Tel: 089-82 00 01 43
Fax: 089-45 20 91-88
www.vollblut-livemarketing.de

Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the stated ticket price. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

Please contact the festival ticket office during the festival or give us a call at +49-89-38 38 50 0.

For one week after the end of the festival, lost and found items stay at the Tollwood office in the Waisenhausstr. 20, 80637 Munich. Please send us an email at [email protected] with a description of your property, when you’ve lost it and your contact information.

After the storage period has expired, the lost and found items will be brought to the Städtische Fundbüro at Implerstraße 11, 81371 Munich.

In general dogs are allowed on the festival grounds. However, please note that dogs have to be kept on a leash at all times.
It is not allowed to bring dogs to chargeable events (i.e. concerts at the Musik-Arena, New Years Eve Party).

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

For a gig at Tollwood Summer Festival (Andechser Zelt / Lounge) and Winter Festival (Tief-im-Wald-Bar), please send your application to Viktoria Raith (KulturKOnzept) [email protected].

You can find more information on our homepage.

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

You receive this information directly at the food stall.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there. To avoid misuse, this will only be accepted in conjunction with an official document confirming personal details (severely disabled person’s ID card, identity card, driving licence).

Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.

The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these parking spaces are occupied, the vehicle has to be parked at the parking area of the Olympia Park (Parkharfe Olympiastadion).

There are no parking spaces at the Summer Festival. Tollwood asks his visitors to take public tranportation or the bike to the festival.

Information on how to get to the Summer Festival via public transport here.

An overview of the Park & Ride lots in Munich can be found here.

Because of the great demand we ask you to send us a reply-paid envelope (C4) with your address and sufficiently stamped. Accordingly we are happy to send you the programme.

If you want to receive the Tollwood-Programme on a regular basis and automatically, just order our Tollwood-Magazin-Abo. Against a contribution to cost of € 1,79 (dispatched within Germany) for each sending, you will receive the current Tollwood-Programme hot of the press. Just send us the order sheet via mail or fax.

Yes, at the main entrance next to the festival information / ticket office there is an ATM by Stadtsparkasse München.

The entrance to the festival grounds with the “market of ideas” is free. In total over 70 per cent of all cultural activities take place with free admission and are freely accessible. You will find information on chargeable events such as i.e. concerts, theatre etc. in the current festival programme.

Tollwood presents a fine selection of international groups with a focus on Nouveau Cirque and physical theatre. These shows usually entail an entrance fee. In our current magazine, you can find all information on the companies.

Here you receive all information on how to order tickets: FAQ- Tickets

In winter, performances take place at the performance stage or at the entrance area.
In summer, performances take place at the Amphitheatre or at other venues on the festival grounds.

Walk-Acts move all over the festival grounds.

More information in the Tollwood magazine. The admission is free. Reservations are not possible. The current site map of the Tollwood festival grounds will be available two months before the start of the festival [>>].

Walk-Acts are free of charge –  you receive information on start and position of the groups at the box office/information desk at the main entrance of the festival.

The “Market of Ideas” is as much part of the Tollwood Festival as theater, concerts, art and environmental activities. The setting creates an extraordinary diversity and an exceptional atmosphere in summer as in winter.
Some 200 exhibitors offer international craftsworks – for the most part in fair trade quality, more than 50 restaurateurs offer organic food from all over the world.
In winter, the “Market of Ideas” closes before Christmas on 23 December at 10 pm.

Yes, there is the possibility to lock in luggage for a fee of 2 EUR next to the entrance to the Musik Arena and at the main entrance near the festival box office.

Admission to the concerts is usually one hour before the start.

Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the stated ticket price. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The box office is located at the entrance of the tent where your event takes place.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The concerts have to end at 10 pm due to official regulations, out of consideration for the people living close to the Tollwood festival grounds.

It is allowed to take pictures for private use (no publication print/online) with compact cameras or cell phones without flash. Personal rights of third parties are to be protected. Professional equipment is only to be brought along by accredited journalists (no publication without the agreement of the organiser). In case of violation the person will be excluded from the concert without reimbursement of the ticket price.

Yes, even at concerts without seating there is a limited amount of seats available. There is no entitlement to a seat.

It is not allowed to bring dogs to the Musik-Arena. If you bring your dog or any other animal, access will be declined.

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we kindle asked you to buy wheelchair tickets (valid for wheelchair user and a carer). Please buy your ticket via the Tollwood-Tickethotline (089-38 38 50 0 / Mon – Fri von 9 – 18 h).

At the Musik-Arena, there are spaces specifically reserved for wheelchair users. At concerts where seats are provided, spaces for wheelchair users are kept free in the front area. At concerts without seating there will be a pedestal for wheelchair users. For your safety and the safety of others, we kindly ask you to use the designated area, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

The entrance for wheelchair users is located at the fence on the left hand side of the entrance gate to the Musik-Arena.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

Glass container and cans of any kind as well as container over 0.5l (i.e. plastic bottles, Tetra Paks etc.), sound recorder, film and video cameras as well as any other kind of small camera devices, selfie-sticks, bulky objects, pyrothechnical items, torches, sparklers, weapons and other dangerous objects, as well as animals are not allowed at the Musik-Arena.

Smoking is not allowed in the Musik-Arena or any other Tollwood tent. Violation leads to an expulsion from the concert without reimbursement of the ticket price.

Out of security reasons, only PET up to a size of 0.5 liter are allowed at the Musik-Arena. This is a regulation by official auhtorities.

Admission to the Musik-Arena is allowed for children from the age of 6 onwards.
There is no admission to the tent for children under 6 years even if a legal guardian is with them.

Children between 6 and 14 years may enter the tent only if accompanied by a legal guardian.

In a specific  brochure, the City of Munich offers information on legal protection of minors. Only in German: Besuch von Konzerten.

It is prohibited to take glass container and cans of any kind, as well as any container with a capacity of more than 0.5 liter (i.e. plastic bottles, Tetra Paks etc.) to the Musik-Arena. They have to be left behind at the entrance.

It is generally prohibited to bring large bags and rucksacks. Only bags up to DIN A4 (21cm x 29.8cm) are permitted.

Please note that at the entrance to “Musik-Arena” there will be body checks and your bags will be searched.

We generally advise our concert guests to leave all non-essential items at home.

Yes, there is the possibility to lock in luggage for a fee of 2 EUR next to the entrance to the Musik Arena and at the main entrance near the festival box office.

Admission to the concerts is usually one hour before the start.

You can find more information on our homepage.

All enterprises, exhibitors and restaurateurs alike, who sell products at Tollwood are independent and have their own personel planning. Tollwood is not offering jobs for market or food stalls. Regarding data protection laws, it is not allowed to pass on contact information.

The exhibitors publish current job offers at Tollwood-Marktforum. On this platform it is also possible to publish a job application and to get in touch with the exhibitors directly.

The exhibitors at Tollwood Festival are independent enterprises, who sell their products at the festival. in case of refund or compensation claims, we kindly ask you to contact the exhibitor directly.

You receive this information directly at the food stall.

At Tollwood-Marktforum you can find information on all exhibitors of the past festivals, including a detailed description.

The “Market of Ideas” is open Monday to Friday from 2 pm and on weekends and public holidays from 11 am.

In winter, the market closes Mon & Sun at 10.30pm and Tue – Sat at 11.30pm.

Please note that during the Winter Festival – like any other Christmas market – the “Market of Ideas” is only open until 10pm on 23 December.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

The whole programme for children and adolsecent is for free.

The children programme is appropriate for children between 4 and 12 years, unless stated differently.

In summer we additionally offer a programme for adolescents (12-17 years).

A registration for special events (i.e. workshops) is mandatory. Please pay attention to our current program.

At regular activities the children can participate without registrating in advance.

No, we do not take over supervisory responsibilities. Please do not leave your children unattended.

On the festival grounds in the Olympiapark, north of the Musik-Arena, there are designates parking spaces for people with impairments. Only people with a special certificate (blue parking permit) are allowed to park there. To avoid misuse, this will only be accepted in conjunction with an official document confirming personal details (severely disabled person’s ID card, identity card, driving licence).

Access via Ackermannstraße at the corner of Spiridon-Louis-Ring.

The stewards at the gateway are instructed to let vehicles with a certificate of disability (blue parking permit) pass through, up to the gate at the entrance of the festival. Here the stewards will show you the exact parking spot. We ask for your understanding that there is only a limited number of spaces available,.
If these parking spaces are occupied, the vehicle has to be parked at the parking area of the Olympia Park (Parkharfe Olympiastadion).

The tent is accessible.

For each tent only a limited number of wheelchair spaces are approved, therefore, we kindle asked you to buy wheelchair tickets (valid for wheelchair user and a carer). Please buy your ticket via the Tollwood-Tickethotline (089-38 38 50 0 / Mon – Fri von 9 – 18 h).

At the Musik-Arena, there are spaces specifically reserved for wheelchair users. At concerts where seats are provided, spaces for wheelchair users are kept free in the front area. At concerts without seating there will be a pedestal for wheelchair users. For your safety and the safety of others, we kindly ask you to use the designated area, as i.e. escape routes have to be kept clear. Moreover, the view from these spaces is according to the needs of wheelchair users.

The entrance for wheelchair users is located at the fence on the left hand side of the entrance gate to the Musik-Arena.

If you cannot find the wheelchair spaces, please talk to our staff at the tent who is glad to show you to your seat.

Tollwood makes an effort to construct the festival grounds with its market stalls, toilets, entrances, pathes, areas of movement and encounters as accessible as possible. All tents as well as restrooms and many food stalls are accessible for wheelchair users. However, for safety reasons there are some restrictions (i.e. number of wheelchair spaces) which are determined in cooperation with the official authorities according to the technical data of each tent.

Read more on how to buy a ticket and reduced ticket prices, admission and spaces for wheelchairs at our events, as well as on our disability-friendly toilette [>>].

Puchase Order: Order your tickets via our ticket-hotline +49-89-38 38 50 0 (chargeable). We will send you your tickets within 10 days after payment. Dispatch itself is free of charge.

Payment: Pay by Visa or Euro/Master-Card or settle the outstanding bill via transaction stating your reservation number to the bank account:
IBAN: DE02 7015 0000 0000 2792 99, SWIFT (BIC): SSKM DE MM; Bank Account Holder: Tollwood GmbH

Costs: With us you only pay the stated ticket price. Dispatch is free.

Note: The mailing of the tickets is only possible up to 10 days before the date of the event, afterwards the tickets will be placed at the festival box office for collection. The payment via transaction is only possible up to 10 days before the event and only if ordered by phone.

Of course, you can order your tickets online at www.muenchenticket.de or purchase them at all presale counters.

Please note: Please buy your concert tickets via Tollwood (ticket hotline: 0700-38 38 50 24 or [email protected]) or our official ticket partners (München Tickets & Eventim). Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the tickets aren’t fake.

The box office is located at the entrance of the tent where your event takes place.

Yes, but only during the winter festival. Tickets to chargeable events at the winter festival are also valid as tickets for public transportation in the whole area of the MVV. The tickets are valid on the respective day by all means of transport on the MVV.

A refund is not possible if a ticket has already been paid at Tollwood directly. Except if an event has been canceled or postponed. In this case you will get the refund of the whole ticket price. Otherwise please contact the ticket office where you bought your ticket.

A delay of the beginning of an event does not correspond with a postponement. In this case a refund of the ticket is not possible.

Use our Ticketbörse if you have tickets which you cannot make use of yourself.

The festival ticket office is close to the main entrance. Tollwood-Site-Map

On New Year’s Eve, remaining tickets can be purchased – depending on availability – at the festival box office on the Theresienwiese (open from 9 am to 2 am), online via the Tollwood webshop, online via München Ticket and at the advance booking office in Gasteig HP8 (open from 10 am to 8 pm).

Please inform yourself about the availability of remaining tickets on the Tollwood homepage, Instagram channel and Facebook page of the Tollwood Festival. There you can also find out whether the event is already sold out.

Please buy your tickets via Tollwood (ticket hotline: +49-89-38 38 50 0 or [email protected]) or our official ticket partners (München Ticket and Eventim).

Unauthorized ticket providers or resale platforms often charge excessive prices and fees. In addition, there is no guarantee that the sold tickets aren’t fake.