General Business Conditions

General Business Conditions and House Rules

of Tollwood GmbH

1. Scope of application

The General Business Terms and Conditions govern the legal relationship between Tollwood GmbH (referred to below as the “Organiser”) and ticket purchasers for all events with tickets at the Tollwood Festival. These terms and conditions are an integral part of the contract that is concluded through the purchase of tickets.

2. Tickets and ticket purchase

Please only buy event tickets directly from Tollwood or the official ticket partners (e.g. München Ticket and CTS Eventim). Unauthorised ticket providers or resale platforms often charge excessive prices and fees. There is no guarantee that these are genuine tickets.

2.1.The ticket entitles the holder to one visit to the event in the specified category printed on the ticket.

2.2. Reduced-price tickets are not transferable and are valid only for an entitled person.

2.3. Upon entering the venue, the admission ticket will be validated. Re-entry only with stamp.

2.4. Latecomers to events with numbered seating can no longer be guaranteed the use of the indicated seat reservation.

2.5. Tickets will not be replaced if lost.

2.6. Wheelchair users must purchase a wheelchair ticket, as only a limited number of specially designated wheelchair spaces are available and authorised. Information on purchasing tickets can be found here.

3. Ticket return & refund policy

3.1 The purchased tickets are fundamentally non-exchangeable.

3.2. Should the performance be canceled, ticket holders can withdraw from the contract with the promoter. They can return the admission tickets and claim a refund of the admission charge.

3.3 The cancellation of the contract – i.e. the return of the ticket and the repayment of the ticket price in accordance with section 3 above – is carried out via the point of sale where the ticket was purchased.

3.4. A termination without presentation of the original tickets is not possible.

4. Admission authorisations

Unless otherwise indicated, the following regulations apply:

4.1. Children under the age of 6 are basically not permitted to attend performances for which there are no specific conditions under any circumstances, even if accompanied by their parents.

4.2. Children and young people between the ages of 6 and 13 may only attend events if accompanied by a parent or guardian.

4.3. Starting at the age of 14, it is also possible to attend events, even without a parent or legal guardian (as the events usually end at 10 pm). The organiser recommends carrying proof of age (identity card, child ID, passport, student ID or similar), as access to the events must be refused in case of doubt.

The New Year’s Eve party is an exception. Here, admission is only possible starting at the age of 18 without a parent or legal guardian.

4.4. Young people from the age of 16 may only attend performances alone until 12:00 midnight. Should they attend a performance that lasts beyond midnight they must be accompanied by a parent or legal guardian.

4.5. Persons charged with the supervision of children or young people under 18 years of age must present a filled-in “Transfer of Supervisory Obligation” form available as a .pdf here [>>].

4.6. Should the aforementioned non-admission stipulations for children/young people apply, they will not be permitted to attend the event even if they are in possession of a valid admission ticket. Beyond that the terms and conditions of the youth protection legislation shall apply.

5. Changes to the programme

5.1. The promoter reserves the right to postpone events. The tickets retain their validity for the postponed date.

5.2. In this case, ticket holders have a right of choice. Either they can withdraw from the contract on presentation of purchased tickets and receive a refund of the admission price from the promoter, or they can retain the tickets for the postponed event. The exercise of the withdrawal right and the return of the tickets is only possible up to one day prior to the actual performance date.

5.3. A delay in the beginning of the event is not a postponement in this context. In such cases, a refund of the ticket price is not possible.

6. Handling of the admission ticket

6.1. The admission ticket must be kept and is no longer transferable once it has been validated.

6.2. Tickets will not be replaced if lost.

6.3. Commercial resale of the tickets is not permitted. The tickets may not be sold privately at a higher price than the ticket price resulting from the ticket plus proven and (if possible pro rata) paid fees that were charged when the ticket was purchased.

Particularly, neither the use of tickets for commercial advertising and / or marketing purposes (e.g. as prizes for commercial competitions and / or other commercial competitions) nor the resale of tickets in the access and / or entrance area of the event site covered by the organiser’s domiciliary rights is permitted without the organiser’s prior written consent.

Any violation of these conditions will result in the loss of the admission authorisation without compensation, i.e. the ticket will lose its validity in this case and the organiser is entitled to withdraw this admission ticket without compensation.

7. Image and audio recordings on the event site

7.1. Taking pictures is permitted for private use only, (no publishing neither print nor online) with a small picture camera or mobile phone without flash. The right to privacy of third persons must be respected in such cases.

7.2. Professional equipment may only be taken into the event room by accredited journalists.

7.3. The publication of photos, film and sound recordings of any kind without the organiser’s permission is not permitted.

8. Utilisation of audio and image recordings

The visitor consents irrevocably to the use of his/her image and voice free of charge for photographs, live broadcasts, broadcasts and/or recordings of images and/or sound recordings made by the organiser, its agents or other third parties in connection with the event, as well as their subsequent use in all present and future media (such as in particular in the form of audio and video recordings and digital distribution, e.g. via the Internet).

9. Security service

9.1. The security service will carry out admission and security checks. In the course of this, the security service may search visitors and any bags/backpacks they bring with them.

9.2. Refusal to comply with these control measures may result in refusal of admission and expulsion from the premises. In this case, the admission ticket expires without entitlement to a refund of the admission price.

Details can be found in the house rules.

10. Exclusion of visitors

10.1. The instructions of the security service and the organiser must be followed immediately and at all times.

10.2. If there is a valid reason, in particular if a visitor commits criminal offences on the event site (e.g. assault, theft, drug dealing) or sets off fireworks, endangers other visitors, the organiser is entitled to exclude the visitor from the event.

10.3. If the organiser exercises their right of exclusion, the admission ticket loses its validity. A claim for re-admission or reimbursement of the purchase price is excluded.

11. Weather influences & clearing of the site

11.1. The organiser reserves the right to interrupt or cancel the event at any time if there is a risk to visitors due to weather conditions.

11.2. The same applies in the event of force majeure, following an official or court order or recommendation, or if visitors are endangered, whether due to an acute situation (e.g. terrorism or a rampage) or due to a crowd that is too large.

11.3. For safety reasons, the organiser may temporarily or completely clear and close off individual areas of the grounds without this giving rise to a claim for partial reimbursement of the ticket price.

11.4. The respective instructions of the organiser or the instructions of the individuals and companies commissioned by the organiser must be followed immediately in order to avert danger to life and limb.

12. Damage to hearing and health

At rock and pop concerts, there is a danger of damage to hearing or health because of the high volume. Ticket holders are aware of this. They will take appropriate precautions. Tollwood GmbH assumes no liability for damage to hearing – or any other damage to health.

13. Liability of the organiser

Claims to the promoter for damage compensation on any legal grounds whatsoever are ruled out, except in cases where the promoter, his legal representative or his associates have failed, either intentionally or with gross negligence, to meet their contractual obligations. Claimants for damages because of the impossibility of performances or delay are referred to articles 1 and 3. Damage claims beyond these can only be asserted if the concrete damages are predictable for the promoter and were avoidable for him.

14. House rules

The house rules and the instructions of the security staff must be followed. Further information can be found on the hompage www.tollwood.de, Facebook,
Twitter or the notices on site.

As of: 14/06/2024 Tollwood GmbH

Hausordnung

Tollwood Winterfestival

The house rules aim to maintain safety and order on the festival grounds, prevent hazards to individuals and property, ensure a smooth flow of events, and protect structures of all kinds from damage and contamination.

By entering the festival site, visitors recognize the validity of these house rules as contractually agreed. Exhibitors and other festival participants must inform their employees and other persons to whom they grant access of the provisions of the house rules.

1. Scope of Application

The house rules in their current version apply to the outdoor areas as well as to the structures and tents on the entire festival site.

2. Domiciliary rights

2.1. Tollwood GmbH (hereinafter referred to as the “organizer”) exercises domiciliary rights on the festival grounds. The instructions of the organizer and the security service to enforce the domiciliary rights must be followed.

2.2. Violations of the provisions of the house rules or obstructions to the exercise of domiciliary rights in accordance with point 2.1. may lead to immediate expulsion from the premises, in serious cases to a temporary or permanent ban on entering the premises or even criminal prosecution.

3. Behaviour

3.1. Every visitor must behave in such a way that the organizer and the participants, visitors and third parties are not harmed, endangered or harassed.

3.2. The instructions of the organizer and the security service must be followed.

3.3. In the event of evacuation, every visitor is obliged to follow the instructions of the security service, the staff and the authorities without delay. As a rule, items left at a checkroom or locked in a locker cannot be collected in such cases. Visitors affected by this can subsequently contact the organizer in writing.

3.4. Lost property must be handed in at the Infopoint at the main entrance to the festival site.

3.5. Waste must be disposed of in the garbage cans provided for this purpose, taking into account the separation of waste.

3.6. In the event of personal injury or damage to property, the organizer must be informed immediately.

3.7. In principle, any driving on the festival grounds is prohibited from one hour before the festival opens, unless there is express permission from the organizer.

3.8. The right to sell merchandising articles, food and drinks as well as goods of any kind on the festival site, to distribute them free of charge or to transfer this right to third parties is the sole responsibility of the organizer.

3.9. Dogs must be kept on a leash.

3.10. In particular, all participants and visitors are prohibited from:

to disrupt events,
to bring bulky objects (e.g. folding chairs) to stage events,
to commit, assist or incite criminal or disorderly acts,
to discriminate against or insult other persons based on gender, ethnic origin, racist and anti-Semitic attribution, religion, disability, chronic illness, age, language, sexual and gender identity or social status through statements or actions,
to disseminate racist, anti-Semitic, LGBTIQ*-hostile, sexist, other group-related misanthropic, conspiracy ideological, violence-glorifying or anti-democratic content verbally, in writing or in any other way, to carry material (e.g. flyers, brochures, posters) with such content, to use signs with such content and to wear appropriate clothing,
to climb on or over buildings and facilities, in particular fences, barriers, lighting systems, masts, and roofs of any kind,
to write on, paint on, stick on or otherwise damage the buildings and facilities,
enter areas that are not intended for visitors (e.g. stages, backstage areas, function rooms, etc.),
to distribute advertising material, printed matter, flyers or similar and to carry out collections, unless this has been permitted in writing by the organizer in advance,
to light fires, set off fireworks or pyrotechnic objects,
to use noise-generating instruments (trumpets, drums, vuvuzelas etc.), whistles, compressed gas-powered fanfares etc,
to relieve oneself outside the toilet facilities,
to carry cutting, stabbing and firearms or similarly dangerous objects as well as drugs within the meaning of the German Narcotics Act (BtMG).
In addition, visitors are in particular not permitted inside structures or tents:
to smoke tobacco (including the use of e-cigarettes) or cannabis (smoking is prohibited in all tents),
to sit or stand in the entrances and exits and to occupy/block escape routes.

3.11. The consumption of cannabis is not permitted on the entire festival site (according to the legal regulation of March 27, 2024, KCanG).

3.12. The security service may search visitors and any bags/backpacks carried by visitors – also by using technical aids – to determine whether the visitors pose a security risk because they are carrying dangerous or prohibited objects in accordance with point 3.10.

4. Grand Chapiteau and New Years Eve Party

The following additional regulations apply to the Grand Chapiteau and the New Years Eve Party:

4.1. Visitors are prohibited from bringing the following items:

Sound recorders, film/video cameras and professional image recording devices
bulky objects (e.g. selfie sticks, folding chairs, etc.)
Gas fanfares
laser pointers
animals
pyrotechnic and flammable objects such as fireworks, flares, sparklers, etc.

4.2. The security service may search visitors and any bags/backpacks they bring with them – also by using technical aids – to determine whether they pose a security risk due to carrying prohibited items in accordance with point 3.10 and point 4.1

4.3. Admission is granted upon presentation of a valid admission ticket for the respective event.

4.4. Visitors will be refused admission or expelled from the premises without the ticket price being refunded if they

refuse control measures in accordance with point 4.2,
do not comply with the instructions of the security service to enforce house rules,
are recognizably under the influence of alcohol or drugs,
are recognizably violent or prepared to incite violence,
are carrying prohibited items in accordance with points 3.10 and/or 4.1,

or who

have been banned from the premises.

4.5. Further details on the validity of tickets are regulated by the General Terms and Conditions of the organizer, which can be viewed on the official homepage tollwood.de.

5. Liability

5.1. Claims for damages against the organizer, for whatever legal reason, are excluded, unless the organizer, his legal representative or his vicarious agents have acted with intent or gross negligence.

5.2. The Organizer shall not be liable for the loss of items.

5.3. The organizer shall not be liable for damage caused by visitors, users and their agents or other third parties.

6. Final provisions

6.1. The house rules may be amended by the organizer at any time and without stating a reason. When amended house rules are issued, the previous version automatically loses its validity.

6.2. In the event of non-compliance, a ban or expulsion from the premises may be imposed as a further measure under house rules law.

6.3. The house rules are displayed at the information point. They have also been deposited and are available on the official homepage of the organizer www.tollwood.de.

In addition, current, supplementary notices of the organizer and the instructions of the security staff, as well as current information on the official homepage www.tollwood.de/en apply.

Octobre, 30 2024 | Tollwood GmbH